Question 1

How do I make an appointment?

Accepted Answer

The best way to reach me is by email (preferred) or by leaving a message at (424) 259-1370 to find out whether I’m currently accepting new clients.

If I’m able to take new clients, we’ll arrange a brief phone consultation or exchange a few emails to determine whether I’m the right fit for your needs and to discuss scheduling and payment.

Once we decide to move forward, I’ll send you a secure Client Portal link with the initial paperwork to complete before our first session—so there’s no need to arrive early or fill out forms in the office.

Question 2

Do you offer virtual sessions?

Accepted Answer

Yes! I provide secure online therapy for California residents. Many clients appreciate the flexibility of virtual sessions, and you’re welcome to switch between in-person and online appointments as needed. The platform is easy to use and fully confidential.

Question 3

Is therapy confidential?

Accepted Answer

Yes. I am ethically and legally bound to keep what you share in therapy private and confidential. Information you share stays between us unless one of the following exceptions applies:
 • You provide written permission (by signing a release of information) for me to share specific details with another party.
 • You use insurance benefits for services. In that case, I’m required to share limited information—such as your diagnosis, session dates, CPT codes, and occasionally a treatment plan—to establish medical necessity.
 • You express intent to harm yourself.
 • You disclose that a child, elder, or dependent adult is being abused or neglected.
 • You express intent to harm someone else.
These exceptions are required by law and are in place to ensure your safety and the safety of others. Outside of these situations, everything you share remains confidential.

Question 4

What is your rate?

Accepted Answer

My rate is $250 per 50 minute session. I accept cash, checks, Zelle, Health Savings/Flexible Spending Account cards, and all major credit cards.

Question 5

Can I use my insurance?

Accepted Answer

I operate primarily as a private-pay practice, with a standard fee due at the time of each session.

I have limited in-network participation with Aetna plans and will submit claims directly when applicable. Clients are responsible for any required co-payment and deductible, according to their plan.

For all other insurance plans, I am considered out-of-network. I provide a monthly superbill containing the information needed to submit a claim for possible reimbursement. Because out-of-network benefits vary widely, I recommend confirming coverage details directly with your insurance provider prior to beginning therapy. You can also use  this Out-of-Network Reimbsusement Calculator (https://calculator.meetnirvana.com/)to estimate your out-of-pocket costs.

Question 6

What is your cancellation policy?

Accepted Answer

Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Because your session time is reserved specifically for you, the full session fee will be charged for missed appointments or late cancellations (less than 24 hours’ notice).

Insurance companies do not reimburse for missed or late-canceled sessions, so clients are responsible for these fees directly.

DR. RACHEL LAUBER

CLINICAL PSYCHOLOGIST | SANTA MONICA

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Rachel Lauber, Psy.D.

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