FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How do I make an appointment?


The best place to start is by sending an email (preferable) or leaving a message at (310) 531-8929, to determine whether I am currently accepting new patients. If I am accepting new patients I will do my best to return your call or email within 24 hours during business hours.  During our initial contact, we will determine whether I am the best therapist to address your needs, as well as discuss scheduling and payment issues. I encourage you to ask any questions you might have about my practice during our initial contact and/or initial session. If we decide to schedule an appointment, I'll send you my introductory paperwork via a Client Portal link to complete prior to our first session; this way, you won’t have to arrive early to fill out paperwork.




​What can I expect during the initial session?​


The first time we meet for therapy, we’ll meet for a bit longer than usual (up to 60 minutes) in order to allow time for us to go over your intake paperwork together, for me to ask some follow-up questions, and for you to ask any questions you might have. This is also a time for us to assess your needs and goals and create an initial treatment plan to guide our work together.




How often do I need to come to therapy, and for how long?


I typically recommend coming to therapy once per week during the initial phase of treatment to facilitate progress. After sufficient progress has been made, we may reduce our meetings to once every two weeks. Many clients experience improvement in their symptoms with 10-20 sessions; however, some clients choose to remain in longer term therapy to continue in their personal growth, maintain progress, or address more complex problems.




Is therapy confidential?


Yes. I am ethically and legally bound to keep what you share during our work together between you and me unless:

  • You give me your written permission (i.e., sign a release of information) to share specific information
  • You choose to use your insurance benefits for services (in which case, I will be required to share a diagnosis, dates of sessions you attended, a CPT code for services, and very occasionally, other information, such as a treatment summary)
  • You tell me that you want to hurt yourself
  • You tell me that someone is hurting a child or dependent adult
  • You tell me that you plan to hurt someone else




What is your rate?


My standard rate is $185 per 50-minute session. I offer reduced rates on a limited basis for those who cannot afford the full fee. Please feel free to contact me if you would like to discuss my fees further. I accept cash, checks, Health Savings/Flexible Spending Account cards, PayPal, Venmo and all major credit cards.




Can I use my insurance?


If you have First Health insurance or Aetna PPO, I am considered "in-network" and will submit a claim on your behalf. You would be responsible for a co-pay and any deductible that has not been met for the year. I am also able to submit as an "out-of-network" provider on your behalf for Anthem Blue Cross and United Behavioral Health/Optum. If you have another plan and wish to see me as an "out-of-network" provider, you will be responsible for payment in fulI at the end of each therapy session, and I will provide you with a superbill at the end of each month. A superbill is an invoice that has all the information your insurance company should need to file your out-of-network claim. You will then submit this superbill to your insurance company and wait for reimbursement. Please note that each insurance company has a different process for out-of-network reimbursement — it's important to contact your insurance company directly to better understand your specific out-of-network benefits for mental health services (see below for good questions to ask).




How do I find out about my out-of-network benefits?


Call your insurance company’s Benefits Department (usually this phone number is on the back of your insurance card) and ask the questions below. Insurance can be confusing to navigate, so be sure to ask for clarification on anything you don't understand. It’s a good idea to take notes during this phone call so that you can refer to them later if you have questions or need a refresher. Here are some good questions to ask:

  1. Does my policy cover out-of-network Licensed Psychologists? (My license number is PSY19461)
  2. My therapist will provide the following information on a superbill: date(s) of sessions, diagnosis, and CPT code. Is this acceptable, or will you require additional information
  3. Does my policy cover I ndividual Psychotherapy - CPT code 90834 (a 45-minute session)?
  4. How many sessions are covered per year?
  5. What is my lifetime maximum for mental health benefits?
  6. What is my deductible for out-of-network services? Has it been met?
  7. What is the Allowed Amount for therapy fees? (This is the maximum amount your insurance company will pay toward each therapy session.)
  8. What percentage of the Allowed Amount will be reimbursed?
  9. What is the process for filing a claim?
  10. Do you require my claim to be submitted within a certain number of days from the date of service in order to be considered for reimbursement? If so, what is that time period?
  11. What is the payment schedule? (This is the amount of time it will take them to process your paperwork and reimburse you.)
  12. What is the phone number for the Claims Department so that I can follow up on the status of my claim?




What is your cancellation policy?


Please provide 24 hours notice if you need to cancel or reschedule your appointment. Because your appointment time is reserved only for you, if you do not show up for your scheduled appointment, or you have not notified me at least 24 hours in advance, you will be charged for that appointment. Please note that I am not able to bill insurance for late cancellations or missed appointments.




Do you offer phone or video sessions?


Yes! I provide phone sessions, and video sessions via a secure platform for California residents.





RACHEL LAUBER, PSY.D. (CA License #PSY19461)

1137 2nd Street, Suite 120

Santa Monica, CA 90403

info@drrachellauber.com

 

Tel: 310.531.8929

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Disclaimer: This website is provided for informational purposes only. It does not constitute clinical advice. If you are having an emergency and require immediate assistance, please call 911 or go to your nearest emergency room.